MAGD, H.; NEGI, S.; ANSARI, M. S. A. Effective TQM Implementation in the Service Industry: A Proposed Framework. Quality Innovation Prosperity, [S. l.], v. 25, n. 2, p. 95–129, 2021. DOI: 10.12776/qip.v25i2.1594. Disponível em: https://www.qip-journal.eu/index.php/QIP/article/view/1594. Acesso em: 19 apr. 2024.