MARTONOVÁ, I. The Integration of TQM and BPR. Quality Innovation Prosperity, [S. l.], v. 17, n. 2, p. 59–76, 2013. DOI: 10.12776/qip.v17i2.186. Disponível em: https://www.qip-journal.eu/index.php/QIP/article/view/186. Acesso em: 29 apr. 2024.