LISIECKA, K.; BURKA, I. Lean Service Implementation Success Factors. Quality Innovation Prosperity, [S. l.], v. 20, n. 1, p. 72–94, 2016. DOI: 10.12776/qip.v20i1.640. Disponível em: https://www.qip-journal.eu/index.php/QIP/article/view/640. Acesso em: 28 apr. 2024.