VYKYDAL, D.; HALFAROVÁ, P.; NENADÁL, J. Customer Loyalty Measurement at Czech Organizations. Quality Innovation Prosperity, [S. l.], v. 17, n. 1, p. 28–38, 2013. DOI: 10.12776/qip.v17i1.66. Disponível em: https://www.qip-journal.eu/index.php/QIP/article/view/66. Acesso em: 19 apr. 2024.