NENADÁL, J. Adequacy, Suitability, Effectiveness and Efficiency of Quality Management Systems: How to perceive and assess them?. Quality Innovation Prosperity, [S. l.], v. 20, n. 2, p. 39–52, 2016. DOI: 10.12776/qip.v20i2.736. Disponível em: https://www.qip-journal.eu/index.php/QIP/article/view/736. Acesso em: 28 apr. 2024.