Effectiveness evaluation of service provided in geology: Introduction of a pilot project EESG

Markéta Lajczyková

Abstract

The paper is focused on providing services, specifically on effectiveness evaluating of services in the field of geology (nicknamed project EESG), and delivers the performance of a pilot project to establish a general methodology for effectiveness evaluating of services of geology by using several methods for data analyzing in the field of the quality management system, which should be addressed in practice in conditions of a specific organization. Among other things, the article also paid attention to the CEDAC method. The paper based on the importance of effectiveness and benefits from the effectivness evaluation of service as very important decision variables in managing the process, which contributes to so-called operational quality management. Paper also presents the results of some interesting analysis for example an analysis of a competitive advantage thanks to management systems and identification areas for improvement based on analysis of the audits. The paper has been compiled in connection with resolving project KEGA 3/6411/08 Transformation of the already existing study programme Management of production quality to an university-wide bilingual study programme.

References

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Authors

Markéta Lajczyková
lajczykova.marketa@unigeo.cz (Primary Contact)
Author Biography

Markéta Lajczyková, UNIGEO a.s., Místecká 329/258 720 00 Ostrava – Hrabová

Markéta Lajczyková was graduated from the Technical University of Ostrava, Czech Republic, Faculty of Mining and Geology, the field of study Environmental engineering. For several years she acts as a manager of an integrated management system for quality, environment and health and safety management in the prestigious geological organization UNIGEO a.s. in the Czech Republic. There she also acts as an internal auditor. She is certified by an external auditor for QMS and EMS. Currently studying PhD studies at the Technical University of Ostrava (scientific advicer prof. Kristína Zgodavová, PhD.), Faculty of Metallurgy and Materials Engineering, the field of study Industrial control systems focusing on a quality control program. She is the author of interesting projects on the analysis in the field of the quality management system. In her professional work focuses on process improvement in services in the field of geology and the practical application methods of quality. She also aims at raising awareness of the importance of quality management system and the benefits of measuring and analytical instruments in the operative management of organizations.
Lajczyková, M. (2011). Effectiveness evaluation of service provided in geology: Introduction of a pilot project EESG. Quality Innovation Prosperity, 14(1-2), 20–33. https://doi.org/10.12776/qip.v14i1-2.31
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