Enhancement of the Quality Assurance Model at the Slovak University: Case Study
Abstract
Purpose: The aim of the paper is to present an enhanced internal quality assurance model based on the requirements of ISO 9001:2015 European Standards and Guidelines (ESG) principles, criteria for accreditation, and data management support in the web-based environment developed within the European Structural Fund (ESF) project. Methodology/Approach: A literary survey and personal interviews with university representatives and ICT professionals have been conducted to evaluate and analyse the possibility of the enhanced internal quality assurance model implementation at the university. The SWOT analysis and TELOS framework feasibility study have been used to design the proposal for the decision makers. Findings: A case study confirmed the feasibility of an enhanced quality assurance model utilisation and also revealed the possibility of the existing system of quality management improvement concerning the teaching and learning process. Research Limitation/implication: The study is the output of an ESF project and is supposed to be implemented by top management in the very near future. Originality: The originality of the solution is that it connects the existing university QMS to the ESG standards and evaluation criteria for the internal system of quality assurance in Higher Education Institutions (HEI) in Slovakia. The case study showed that the utilisation of a web-based quality management system has many advantages in comparison to the existing decentralised data management system.
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ISO, 2007. ISO/IWA 2:2007 Quality management systems -- Guidelines for the application of ISO 9001:2000 in education. Geneva: ISO.
Loukkola, T. and Zhang, T., 2010. Examining Quality Culture: Part 1 – Quality Assurance Processes in Higher Education Institutions, European University Association. Brussels: EUA asbl.
MESRS SR, 2013. Kritériá hodnotenia vnútorného systému zabezpe?ovania kvality vysokoškolského vzdelávania/Criteria for assessing the internal system of quality assurance in higher education. Available at: https://www.minedu.sk/data/files/2865_1_kriteria_vnutorny_system_kvality.pdf [Accessed 15 August 2015].
MESRS SR, 2013a. Kritériá používané pri vyjadrovaní sa Akredita?nej komisie/The criteria used in expressing the Accreditation Commission.
Available at: https://www.minedu.sk/kriteria-pouzivane-pri-vyjadrovani-sa-akreditacnej-komisie/ [Accessed 30 August 2015].
Microsoft, 2015. GFI White Paper. Available at: https://www.gfi.com/whitepapers/Hybrid_Technology.pdf [Accessed 15 August 2015].
Oracle, 2014. Oracle Offers Higher Education Institutions Unprecedented Choice to Support Innovation, Operational Efficiency and Student Success. Available at: http://www.oracle.com/us/corporate/press/2164509 [Accessed 2 September 2015].
RightScale, 2014. State of the cloud report: Public Cloud Adoption Nears 90 Percent on the Journey to Hybrid Cloud. Available at: http://www.rightscale.com/press-releases/rightscale-releases-2014-state-of-the-cloud-report [Accessed 15 August 2015].
Sinay, J., Zgodavova, K., Raschman, P., Hudec, O., Zeľová, A., Blaško, M. and Markulík, Š., 2015. ITMS 26110230070 Project co-financed by the European Social Fund "Package elements for improvement and innovation in education at Technical University of Kosice", Guideline. TU Kosice (unpublished).
SOSMT, 2015. Quality. Available at: http://www.unms.sk/?quality
[Accessed 2 September 2015].
Sursock, A., 2011. Examining Quality Culture Part II: Processes and Tools – Participation, Ownership and Bureaucracy. European University Association, Brussels: EUA, asbl.
Technopedia, 2015a. On demand software. Available at: https://www.techopedia.com/definition/26710/on-demand-software [Accessed 16 August 2015].
Technopedia, 2015. On premises software. Available at: https://www.techopedia.com/definition/26714/on-premises-software [Accessed 16 August 2015].
Trendence Barometer, 2014. Trendence: research, strategy, careers. Available at: http://www.trendence.com/en/solutions/research/graduate-barometer.html [Accessed 10 August 2015].
Zgodavova, K., Horvath, M. and Mizla, M., 2014. Cloud-based Quality Management System at the University: A feasibility study. in: Dahlgaard Park, S.M. and Dahlgaard, J., 17th QMOD-ICQSS Conference. Prague, Czech Republic, 3-5 September 2014. Lund University Library Press, Lund Sweden.
Authors
Zgodavova, K., Urbancikova, N., & Kisela, M. (2015). Enhancement of the Quality Assurance Model at the Slovak University: Case Study. Quality Innovation Prosperity, 19(2), 01–17. https://doi.org/10.12776/qip.v19i2.610
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