Developing a Systematic and Practical Road Map for Implementing Quality 4.0
Abstract
Purpose: Various studies have recently focused on Quality 4.0 (Q4.0) or the digitization of quality. However, having a systematic and practical road map for implementing Q4.0 within emerging nations, particularly like Egyptian culture is not researched so far. Hence, this research is intended to address this research gap to create a methodical road map for implementing Q4.0 in the Egyptian service sector.
Methodology/Approach: Empirical research using the questionnaire method is conducted. This study explores and validates the readiness elements with senior quality professionals within Egyptian culture in the service sector to create a methodical road map for implementing Q4.0 in the Egyptian service sector.
Findings: According to the results, the element analytical thinking was the most impacting factor among all other factors. While, the factors of supplier centricity, and scalability are thought to have the least impact.
Research Limitation/Implication: The study was limited by the fact that it solely used a questionnaire to collect data. Additionally, there may not be enough responses to conclude the results of this study. So, future studies should use more than one tool for collecting data.
Originality/Value of paper: Since, research on quality service and its link with digitization is still lacking, particularly in emerging nations like Egypt. This study is a new contribution, as it develops a methodical road map for Q4.0 implementation in the Egyptian service sector.
References
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Broday, E.E., 2022. The evolution of quality: from inspection to quality 4.0. International Journal of Quality and Service Sciences, [e-journal] 14(3), pp.368-382. DOI: 10.1108/IJQSS-09-2021-0121.
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Javaid, M., Haleem, A., Pratap Singh, R. and Suman, R., 2021. Significance of Quality 4.0 towards comprehensive enhancement in the manufacturing sector. Sensors International, [e-journal] 2(2021), 100109. DOI: 10.1016/j.sintl.2021.100109.
Johnson, S., 2019. Quality 4.0: a trend within a trend. Quality, 58(2), pp.21-23.
Kannan, K.S.P.N. and Garad, A., 2021. Competencies of quality professionals in the era of industry 4.0: a case study of electronics manufacturer from Malaysia. International Journal of Quality and Reliability Management, [e-journal] 38(3), pp.839-871. DOI: 10.1108/IJQRM-04-2019-0124.
Kumar, R.R., Ganesh, L.S. and Rajendran, C., 2022. Quality 4.0 – a review of and framework for quality management in the digital era. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp.1385-141. DOI: 10.1108/IJQRM-05-2021-0150.
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Mittal, A., Kumar, V., Verma, P. and Singh, A., 2022. Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company. The TQM Journal. (Accepted for publication December 2022). DOI: 10.1108/TQM-07-2022-0236.
Narayanamurthy, G. and Tortorella, G., 2021. Impact of COVID-19 outbreak on employee performance–moderating role of industry 4.0 base technologies. International Journal of Production Economics, [e-journal] 234, 108075. DOI: 10.1016/j.ijpe.2021.108075.
Nenadal, J., 2020. The New EFQM Model: What Is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept?. Quality Innovation Prosperity, [e-journal] 24(1), pp.17-28. DOI: 10.12776/qip.v24i1.1415.
Pandey, M., Litoriya, R. and Pandey, P., 2018. An ISM approach for modeling the issues and factors of mobile app development. International Journal of Software Engineering and Knowledge Engineering, 28(07), pp.937-953.
Sader, S., Husti, I. and Daroczi, M., 2022. A review of quality 4.0: definitions, features, technologies, applications, and challenges. Total Quality Management and Business Excellence, [e-journal] 33(9-10), pp.1164-1182. DOI: 10.1080/14783363.2021.1944082.
Saihi, A., Awad, M. and Ben-Daya, M., 2023. Quality 4.0: leveraging Industry 4.0 technologies to improve quality management practices – a systematic review. International Journal of Quality & Reliability Management, [e-journal] 40(2), pp.628-650. DOI: 10.1108/IJQRM-09-2021-0305.
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Sekaran, U. and Bougie, R., 2013. Research Methods for Business a Skill-Building Approach. 6th ed. New York: Wiley.
Shrayner, Y.S. and Vladimir, Y.V., 2019. Maturity models of quality management system in a high-tech industry: a systematic literature review. In: IEEE, 2019 Conference of Russian Young Researchers in Electrical and Electronic Engineering (EIConRus). Saint Petersburg and Moscow, Russia, 28-31 January 2019. Moscow: IEEE. pp.1478-1484.
Silva, C.S., Borges, A.F. and Magano, J., 2022. Quality Control 4.0: a way to improve the quality performance and engage shop floor operators. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp.1471-1487. DOI: 10.1108/IJQRM-05-2021-0138.
Singh, J., Ahuja, I.P.S., Singh, H. and Singh, A., 2022. Development and implementation of Autonomous Quality Management System (AQMS) in an automotive manufacturing using Quality 4.0 concept– a case study. Computers & Industrial Engineering journal, [e-journal] 168, 108121. DOI: 10.1016/j.cie.2022.108121.
Sony, M., Antony, J. and Douglas, J.A., 2020. Essential ingredients for the implementation of Quality 4.0: a narrative review of literature and future directions for research. The TQM Journal, [e-journal] 32(4), pp.779-793. DOI: 10.1108/TQM-12-2019-0275.
Sony, M., Antony, J., Douglas, J.A and McDermott, O., 2021. Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study. The TQM Journal, [e-journal] 33(6), pp.1502-1515. DOI: 10.1108/TQM-11-2020-0272.
Stefanović, M., Djordjevic, A., Puskaric, H. and Petronijević, M., 2019. Web Based Cloud Solution for Support of Quality Management 4.0 in the Concept of Industry 4.0. Proceedings on Engineering Sciences, [e-journal] 1(2), pp.443-448. DOI: 10.24874/PES01.02.042.
Sureshchandar, G.S., 2022. Quality 4.0 – understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp.1336-1367. DOI: 10.1108/IJQRM-06-2021-0159.
Sureshchandar, G.S., 2023. Quality 4.0 – a measurement model using the confirmatory factor analysis (CFA) approach. International Journal of Quality & Reliability Management, [e-journal] 40(1), pp.280-303. DOI: 10.1108/IJQRM-06-2021-0172.
Thekkoote, R., 2022. Enabler toward successful implementation of Quality 4.0 in digital transformation era: a comprehensive review and future research agenda. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp. 368-1384. DOI: 10.1108/IJQRM-07-2021-0206.
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Vinodh, S., Antony, J., Agrawal, R. and Douglas, J.A., 2021. Integration of continuous improvement strategies with Industry 4.0: a systematic review and agenda for further research. The TQM Journal, [e-journal] 33(2), pp.441-472. DOI: 10.1108/TQM-07-2020-0157.
Watson, G.H., 2019. The ascent of Quality 4.0 - how the new age of quality came to be and what it might look like in 20 years. Quality Progress, 52(3), pp.24-30.
World Economic Forum, 2020. The Future of Jobs Report 2020. [pdf] World Economic Forum. Available at: [Accessed 14 October 2022].
Yadav, N., Shankar, R. and Singh, S.P., 2021. Critical success factors for lean six sigma in quality 4.0. International Journal of Quality and Service Sciences, [e-journal] 13(1), pp.123-156. DOI: 10.1108/IJQSS-06-2020-0099.
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Antony, J., McDermott, O. and Sony, M., 2022. Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study. The TQM Journal, [e-journal] 34(5), pp.1169-1188. DOI: 10.1108/TQM-07-2021-0215.
Antony, J., Sony, M., McDermott, O., Jayaraman, R. and Flynn, D., 2023. An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions. International Journal of Quality & Reliability Management, [e-journal] 40(2), pp.582-606. DOI: 10.1108/IJQRM-10-2021-0357.
Antony, J., Sony, M., Sunder, M.V. and Douglas, A., 2020. A global study on quality professionals. Future Factory, 1(2), pp.12-18.
Asif, M., 2020. Are QM models aligned with Industry 4.0? A perspective on current practices. Journal of Cleaner Production, 258, p.120820.
ASQ (American Society for Quality), 2020. Quality 4.0. Quality Resources, [online] Available at:
Broday, E.E., 2022. The evolution of quality: from inspection to quality 4.0. International Journal of Quality and Service Sciences, [e-journal] 14(3), pp.368-382. DOI: 10.1108/IJQSS-09-2021-0121.
Carvalho, A., Enrique, D.V., Chouchene, A. and Charrua-Santos, F., 2021. Quality 4.0: an overview. Procedia Computer Science, [e-journal] 181, pp.341-346. DOI: 10.1016/j.procs.2021.01.176.
Carvalho, A., Sampaio, P., Rebentisch, E. and Oehmen, J., 2020. Technology and quality management: a review of concepts and opportunities in the digital transformation. In: ICQEM (International Conference on Quality Engineering and Management), 4th International Conference on Quality Engineering and Management. Braga, Portugal, 21-22 September 2020. International Conference on Quality Engineering and Management. pp.698-714.
Carvalho, A.M., Sampaio, P., Rebentisch, E. and Saraiva, P., 2019b. 35 Years of Excellence, and Perspectives Ahead for Excellence 4.0. Total Quality Management & Business Excellence, [e-journal] 32(11-12), pp.1215-1248. DOI: 10.1080/14783363.2019.1691915.
Carvalho, A.M., Sampaio, P., Rebentisch, E., Carvalho, J.A. and Saraiva, P., 2019a. Operational Excellence, Organisational Culture and Agility: The Missing Link?. Total Quality Management and Business Excellence, [e-journal] 30(13-14), pp.1495-1514. DOI: 10.1080/14783363.2017.1374833.
Chiarini, A. and Kumar, M., 2021. What is quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research, [e-journal] 60(1), pp.1-21. DOI: 10.1080/00207543.2021.1942285.
Chiarini, A., 2020. Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. The TQM Journal, [e-journal] 32(4), pp.603-616 DOI: 10.1108/TQM-04-2020-0082.
Christou, I.T., Kefalakis, N., Soldatos, J.K. and Despotopoulou, A., 2022. End-to-end industrial IoT platform for Quality 4.0 applications. Computers in science, [e-journal] 137(2022), 103591. DOI: 10.1016/j.compind.2021.103591.
Cudney, E., Antony, J. and Sony, M., 2020. Quality 4.0: Motivations and Challenges from a pilot survey in European firms. [pdf] Barnet, Hertfordshire: The future factory. Available at:
De Souza, F.F., Corsi, A.,Pagani, R.N., Balbinotti, G. and Kovaleski, J.L., 2022. Total quality management 4.0: adapting quality management to Industry 4.0. The TQM Journal, [e-journal] 34(4), pp.749-769. DOI: 10.1108/TQM-10-2020-0238.
Dias, A.M., Carvalho, A.M. and Sampaio, P., 2022. Quality 4.0: literature review analysis, definition and impacts of the digital transformation process on quality. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp.1312-1335. DOI: 10.1108/IJQRM-07-2021-0247.
Dror, S., 2022. QFD for selecting key success factors in the implementation of quality 4.0. Quality and Reliability Engineering International, [e-journal] 38(6), pp.3216-3232. DOI: 10.1002/qre.3138.
Escobar, C.A., Macias, D., McGovern, M., Hernandez-de-Menendez, M. and Morales-Menendez, R., 2022. Quality 4.0 – an evolution of Six Sigma DMAIC. International Journal of Lean Six Sigma, [e-journal] 13(6), pp.1200-1238. DOI: 10.1108/IJLSS-05-2021-0091.
Gembali, V., Kumar, A. and Sarma, P.R.S., 2023. Realization of Sociotechnical Systems Theory for Developing Quality 4.0-Based Production Service Systems: A Literature Perspective. In: S. Rana, Sakshi and J. Singh, eds. 2023. Review of Management Literature. Exploring the Latest Trends in Management Literature: Volume 1. Emerald Publishing Limited. pp.207-223. DOI: 10.1108/S2754-586520220000001011.
Jacob, D., 2017. Quality 4.0 Impact and Strategy Handbook: Getting Digitally Connected to Transform Quality Management. [pdf] LNS Research. Available at:
Javaid, M., Haleem, A., Pratap Singh, R. and Suman, R., 2021. Significance of Quality 4.0 towards comprehensive enhancement in the manufacturing sector. Sensors International, [e-journal] 2(2021), 100109. DOI: 10.1016/j.sintl.2021.100109.
Johnson, S., 2019. Quality 4.0: a trend within a trend. Quality, 58(2), pp.21-23.
Kannan, K.S.P.N. and Garad, A., 2021. Competencies of quality professionals in the era of industry 4.0: a case study of electronics manufacturer from Malaysia. International Journal of Quality and Reliability Management, [e-journal] 38(3), pp.839-871. DOI: 10.1108/IJQRM-04-2019-0124.
Kumar, R.R., Ganesh, L.S. and Rajendran, C., 2022. Quality 4.0 – a review of and framework for quality management in the digital era. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp.1385-141. DOI: 10.1108/IJQRM-05-2021-0150.
Maganga, D.P. and Taifa, I.W., 2022. The readiness of manufacturing industries to transit to Quality 4.0. International Journal of Quality & Reliability Management, [e-journal] 40(7), pp.1729-1752. DOI: 10.1108/IJQRM-05-2022-0148.
Mittal, A., Kumar, V., Verma, P. and Singh, A., 2022. Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company. The TQM Journal. (Accepted for publication December 2022). DOI: 10.1108/TQM-07-2022-0236.
Narayanamurthy, G. and Tortorella, G., 2021. Impact of COVID-19 outbreak on employee performance–moderating role of industry 4.0 base technologies. International Journal of Production Economics, [e-journal] 234, 108075. DOI: 10.1016/j.ijpe.2021.108075.
Nenadal, J., 2020. The New EFQM Model: What Is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept?. Quality Innovation Prosperity, [e-journal] 24(1), pp.17-28. DOI: 10.12776/qip.v24i1.1415.
Pandey, M., Litoriya, R. and Pandey, P., 2018. An ISM approach for modeling the issues and factors of mobile app development. International Journal of Software Engineering and Knowledge Engineering, 28(07), pp.937-953.
Sader, S., Husti, I. and Daroczi, M., 2022. A review of quality 4.0: definitions, features, technologies, applications, and challenges. Total Quality Management and Business Excellence, [e-journal] 33(9-10), pp.1164-1182. DOI: 10.1080/14783363.2021.1944082.
Saihi, A., Awad, M. and Ben-Daya, M., 2023. Quality 4.0: leveraging Industry 4.0 technologies to improve quality management practices – a systematic review. International Journal of Quality & Reliability Management, [e-journal] 40(2), pp.628-650. DOI: 10.1108/IJQRM-09-2021-0305.
Santos, G., Sá, J.C., Félix, M.J., Barreto, L., Carvalho, F., Doiro, M., Zgodavová, K. and Stefanović, M., 2021. New needed quality management skills for quality managers 4.0. Sustainability, [e-journal] 13(11), 6149. DOI: 10.3390/su13116149.
Schiavone, F., Pietronudo, M.C., Sabetta, A. and Ferretti, M., 2022. Total quality service in digital era. The TQM Journal, [e-journal] 35(5), pp.1170-1193. DOI: 10.1108/TQM-12-2021-0377.
Schmidt, L.G., Almeida, A.S. and Luis, A.K., 2020. Decision-making trends in quality management: a literature review about Industry 4.0. Production, [e-journal] 30, e20190086. DOI: 10.1590/0103-6513.20190086.
Sekaran, U. and Bougie, R., 2013. Research Methods for Business a Skill-Building Approach. 6th ed. New York: Wiley.
Shrayner, Y.S. and Vladimir, Y.V., 2019. Maturity models of quality management system in a high-tech industry: a systematic literature review. In: IEEE, 2019 Conference of Russian Young Researchers in Electrical and Electronic Engineering (EIConRus). Saint Petersburg and Moscow, Russia, 28-31 January 2019. Moscow: IEEE. pp.1478-1484.
Silva, C.S., Borges, A.F. and Magano, J., 2022. Quality Control 4.0: a way to improve the quality performance and engage shop floor operators. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp.1471-1487. DOI: 10.1108/IJQRM-05-2021-0138.
Singh, J., Ahuja, I.P.S., Singh, H. and Singh, A., 2022. Development and implementation of Autonomous Quality Management System (AQMS) in an automotive manufacturing using Quality 4.0 concept– a case study. Computers & Industrial Engineering journal, [e-journal] 168, 108121. DOI: 10.1016/j.cie.2022.108121.
Sony, M., Antony, J. and Douglas, J.A., 2020. Essential ingredients for the implementation of Quality 4.0: a narrative review of literature and future directions for research. The TQM Journal, [e-journal] 32(4), pp.779-793. DOI: 10.1108/TQM-12-2019-0275.
Sony, M., Antony, J., Douglas, J.A and McDermott, O., 2021. Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study. The TQM Journal, [e-journal] 33(6), pp.1502-1515. DOI: 10.1108/TQM-11-2020-0272.
Stefanović, M., Djordjevic, A., Puskaric, H. and Petronijević, M., 2019. Web Based Cloud Solution for Support of Quality Management 4.0 in the Concept of Industry 4.0. Proceedings on Engineering Sciences, [e-journal] 1(2), pp.443-448. DOI: 10.24874/PES01.02.042.
Sureshchandar, G.S., 2022. Quality 4.0 – understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp.1336-1367. DOI: 10.1108/IJQRM-06-2021-0159.
Sureshchandar, G.S., 2023. Quality 4.0 – a measurement model using the confirmatory factor analysis (CFA) approach. International Journal of Quality & Reliability Management, [e-journal] 40(1), pp.280-303. DOI: 10.1108/IJQRM-06-2021-0172.
Thekkoote, R., 2022. Enabler toward successful implementation of Quality 4.0 in digital transformation era: a comprehensive review and future research agenda. International Journal of Quality & Reliability Management, [e-journal] 39(6), pp. 368-1384. DOI: 10.1108/IJQRM-07-2021-0206.
Tranfield, D., Denyer, D. and Palminder, S., 2003. Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review. British Journal of Management, [e-journal] 14(3), pp.207-222. DOI: 10.1111/1467-8551.00375.
Vinodh, S., Antony, J., Agrawal, R. and Douglas, J.A., 2021. Integration of continuous improvement strategies with Industry 4.0: a systematic review and agenda for further research. The TQM Journal, [e-journal] 33(2), pp.441-472. DOI: 10.1108/TQM-07-2020-0157.
Watson, G.H., 2019. The ascent of Quality 4.0 - how the new age of quality came to be and what it might look like in 20 years. Quality Progress, 52(3), pp.24-30.
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Authors
Khourshed, N., & Gohar, N. . (2023). Developing a Systematic and Practical Road Map for Implementing Quality 4.0. Quality Innovation Prosperity, 27(2), 96–121. https://doi.org/10.12776/qip.v27i2.1859
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