Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations
Abstract
Purpose: The present paper evaluated the connections between the degree of fulfilment of the EFQM model's requirements and the organisation's size, key results, social responsibility, employee satisfaction and customer satisfaction.
Methodology/Approach: The dataset was acquired via an internet-based survey hosted on Google Forms. The survey targeted managerial personnel within manufacturing entities situated within the geographical boundaries of the Czech Republic.
Findings: Research on the relationship between the degree of fulfilment of the EFQM model requirements and the organisation's size, critical organisational results, social responsibility, employee satisfaction, customer satisfaction and overall organisational results demonstrated a moderately significant to strong correlation for all monitored indicators.
Research limitation/implication: The data is collected only in one specific country, but the production organisations in which the research was carried out are mainly foreign-owned.
Originality/Value of paper: The current research results offer practical and theoretical implications. Theoretically, the research expands the literature on the EFQM model and its connection with current trends, which are the higher innovative activity of organisations and correlation with Industry 4. Practically, the research results will benefit managers, directors, and leaders of companies by allowing them to maintain an optimal level of quality management and estimate future requirements for complex enterprise integration.
References
Asif, M., 2020. Are QM models aligned with Industry 4.0? A perspective on current practices. Journal of Cleaner Production, [e-journal] 258. https://doi.org/10.1016/j.jclepro.2020.120820.
Bocoya-Maline, J., Rey-Moreno, M., & Calvo-Mora, A. 2023. The EFQM excellence model, the knowledge management process and the corresponding results: an explanatory and predictive study. Review of Managerial Science, 1-35.
Cartmell, J., Binsardi, B. and McLean, A., 2011. Sector‐wide transformational leadership – how effectively is the EFQM Excellence Model® used in the UK FE sector? Research in Post-Compulsory Education, [e-journal] 16(2), pp.189-214. https://doi.org/10.1080/13596748.2011.575291.
Černe, M. et al., 2023. Management innovation as an enabler of firm performance in the context of Industry 4.0: a longitudinal multi-source, multi-sector analysis. Innovation, [e-journal] pp.1-26. https://doi.org/10.1080/14479338.2023.2177858.
Davies, J., 2008. Integration: is it the key to effective implementation of the EFQM Excellence Model?, [e-journal] 25(4), pp.383-399. https://doi.org/10.1108/02656710810865267.
Distanont, A. and Khongmalai, O. 2020. The role of innovation in creating a competitive advantage. Kasetsart Journal of Social Sciences, 41(1), pp.15-21.
Dodangeh, J. et al., 2011. Designing fuzzy multi criteria decision making model for best selection of areas for Improvement in EFQM (European Foundation for Quality Management) model. Academic Journals, 5(12), pp.5010-5021.
Doeleman, H.J., ten Have, S. and Ahaus, C.T.B., 2013. Empirical evidence on applying the European Foundation for Quality Management Excellence Model, a literature review. Total Quality Management & Business Excellence, [e-journal] 25(5-6), pp.439-460. https://doi.org/10.1080/14783363.2013.862916.
Dubey, M., 2016. Developing an Agile Business Excellence Model for Organizational Sustainability. Global Business and Organizational Excellence, [e-journal] 35(2), pp.60-71. https://doi.org/10.1002/joe.21656.
The EFQM Model, 2020. Impact Programme from EFQM. Available at: https://efqm.org/the-efqm-model/.
Efimova, A. and Briš, P., 2021. Quality 4.0 for Processes and Customers. Quality Innovation Prosperity, [e-journal] 25(3), pp.33-47. https://doi.org/10.12776/qip.v25i3.1609.
Fajsi, A. et al., 2022. Project Management Maturity and Business Excellence in the Context of Industry 4.0. Processes, [e-journal] 10(6). https://doi.org/10.3390/pr10061155.
Ferreira, J.J.M., Fernandes, C.I. and Ferreira, F.A.F., 2019. To be or not to be digital, that is the question: Firm innovation and performance. Journal of Business Research, [e-journal] 101, pp.583-590. https://doi.org/10.1016/j.jbusres.2018.11.013.
Fonseca, L., 2022. The EFQM 2020 model. A theoretical and critical review. Total Quality Management & Business Excellence, [e-journal] 33(9-10), pp.1011-1038. https://doi.org/10.1080/14783363.2021.1915121.
Fonseca, L., Amaral, A. and Oliveira, J., 2021. Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability, [e-journal] 13(6). https://doi.org/10.3390/su13063107.
Gunasekaran, A., Subramanian, N. and Ngai, W.T.E., 2019. Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. International Journal of Production Economics, [e-journal] 207, pp.125-129. https://doi.org/10.1016/j.ijpe.2018.09.005.
Kafetzopoulos, D. and Gotzamani, K., 2019. Investigating the role of EFQM enablers in innovation performance. The TQM Journal, [e-journal] 31(2), pp.239-256. https://doi.org/10.1108/TQM-09-2018-0124.
Kanji, K.G., 2015. Measuring Business Excellence. New York: Routledge.
Kiitam, A. and Tammaru, T., 2012. Impact of application of excellence models on organisational performance. In: Tallinn University of Technology, 8th International DAAAM Baltic Conference, 19-21 April 2012. Tallinn: Tallinn University of Technology.
Gambi, L.D.N. et al., 2020. The impact of quality management practices on innovation: an empirical research study of Brazilian manufacturing companies. Benchmarking: An International Journal, [e-journal] 28(3), pp.1059-1082. https://doi.org/10.1108/BIJ-04-2020-0168.
García-Fernández, M., Claver-Cortés, E. and Tarí, J.J., 2022. Relationships between quality management, innovation and performance. European Research on Management and Business Economics, [e-journal] 28(1). https://doi.org/10.1016/j.iedeen.2021.100172.
Geraedts, H.P.A., Montenarie, R. and van Rijk, P.P., 2001. The benefits of total quality management. Computerised Medical Imaging and Graphics, [e-journal] 25(2), pp.217-220. https://doi.org/10.1016/S0895-6111(00)00052-5.
Ghafoor, S., Mann, R. and Grigg, N., 2023. An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence. Total Quality Management & Business Excellence, [e-journal] 34(13-14), pp.1857-1881. https://doi.org/10.1080/14783363.2023.2210061.
Grufman, N., Lyons, S. and Sneiders, E., 2020. Exploring Readiness of SMEs for Industry 4.0. Complex Systems Informatics and Modeling Quarterly, [e-journal] (25), pp.54-86. https://doi.org/10.7250/csimq.2020-25.04.
Hıdıroğlu, D., 2019. Self-assessment Performance Measurement in Construction Companies: An Application of the EFQM Excellence Model on Processes and Customer Stages. Procedia Computer Science, [e-journal] 158, pp.844-851. https://doi.org/10.1016/j.procs.2019.09.122.
Chen, Q., Wang, C.-H. and Huang, S.-Z., 2021. Effects of organisational innovation and technological innovation capabilities on firm performance: evidence from firms in China’s Pearl River Delta. In Inside the Changing Business of China Organizational Evolution, Culture, Leadership and Innovation. pp. 72-96.
Chiarini, A., 2020. Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. The TQM Journal, [e-journal] 32(4), pp.603-616. https://doi.org/10.1108/TQM-04-2020-0082.
Jayashree, S., Reza, M.N.H. and Malarvizhi, C.A.N., 2021. Industry 4.0 implementation and Triple Bottom Line sustainability: An empirical study on small and medium manufacturing firms. Heliyon, [e-journal] 7(8). https://doi.org/10.1016/j.heliyon.2021.e07753.
Lehtinen, J., Peltokorpi, A. and Artto, K., 2019. Megaprojects as organisational platforms and technology platforms for value creation. International Journal of Project Management, [e-journal] 37(1), pp.43-58. https://doi.org/10.1016/j.ijproman.2018.10.001.
Liu, Y. L., Pen-Fa, K., Chiang, J. T. and Shyr, W. J., 2021. Should the EFQM Excellence Model be Adapted for Specific Industries? A Restaurant Sector Example. International Journal of Hospitality Management, [e-journal] 92. https://doi.org/10.1016/j.ijhm.2020.102694. .
Martusewicz, J., Szewczyk, K. and Wierzbic, A., 2021. 7 EFQM RADAR-Based Assessment of RFID System as Part of Industry 4.0 Implementation – A Case Study of a Production Plant. Industry 4.0: A Glocal Perspective, 24.
Mirhosseini, Z. and Mohebhoori, S., 2012. Evaluation of the performance of the national library and archives of the Islamic Republic of Iran, based on the EFQM organisational excellence model. Journal of Management Future Studies, 1, pp. 63–84.
Murthy, M.N., Sangwan, K.S. and Narahari, N.S., 2022. Tracing evolution of EFQM and its relationship with Industry 4.0. Total Quality Management & Business Excellence, [e-journal] 33(15-16), pp.1737-1776. https://doi.org/10.1080/14783363.2021.1999802.
Nenadál, J., Vykydal, D. and Waloszek, D., 2018. Organisational Excellence: Approaches, Models and Their Use at Czech Organizations. Quality Innovation Prosperity, [e-journal] 22(2), pp.47-64. https://doi.org/10.12776/qip.v22i2.1129.
Nenadál, J., 2020. The New EFQM Model: What is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept? Quality Innovation Prosperity, [e-journal] 24(1), pp.17-28. https://doi.org/10.12776/qip.v24i1.1415.
Para-González, L., Jiménez-Jiménez, D. and Martínez-Lorente, Á.-R., 2022. Does EFQM enhance learning and innovation? Total Quality Management & Business Excellence, [e-journal] 33(7-8), pp.727-751. https://doi.org/10.1080/14783363.2021.1890016.
Rajapathirana, R.P.J. and Hui, Y., 2018. Relationship between innovation capability, innovation type, and firm performance. Journal of Innovation & Knowledge, [e-journal] 3(1), pp.44-55. https://doi.org/10.1016/j.jik.2017.06.002.
Rostami Alileh, T., Rastgoo, A., Namvar, Y. and Sattari, S., 2022. Validating of Applied Model for the Implementation of the School Management Excellence Program. Iranian journal of educational sociology, 5(4), pp.170-184.
Sanders, J. O., 2017. Spiritual leadership: Principles of excellence for every believer. Moody Publishers.
Seňová, A. and Antošová, M., 2015. Business performance assessment and the EFQM Excellence Model 2010 (case study). Management: journal of contemporary management, 20(1), pp.183-190.
Sternad, D., Krenn, M. and Schmid, S. (2019). Business excellence for SMEs: motives, obstacles, and size-related adaptations. Total Quality Management & Business Excellence, 30(1-2), pp. 151-168.
Vuksanović Herceg, I. et al., 2020. Challenges and Driving Forces for Industry 4.0 Implementation. Sustainability, [e-journal] 12(10), p.4208. https://doi.org/10.3390/su12104208.
Westerveld, E., 2003. The Project Excellence Model®: Linking success criteria and critical success factors. International Journal of Project Management, 21(6), pp.411-418.
Yousaf, M. and Bris, P., 2019. A Systematic Literature Review of the EFQM Excellence Model from 1991 to 2019. International Journal of Applied Research in Management and Economics, [e-journal] 2(2), pp.11-15. https://doi.org/10.33422/ijarme.v2i2.211.
Yousaf, M., 2022. Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model. Total Quality Management & Business Excellence, [e-journal] 33(13-14), pp.1472-1488. https://doi.org/10.1080/14783363.2021.1972800.
Wongrassamee, S., Simmons, J.E.L. and Gardiner, P.D., 2003. Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model. Measuring Business Excellence, [e-journal] 7(1), pp.14-29. https://doi.org/10.1108/13683040310466690.
Bocoya-Maline, J., Rey-Moreno, M., & Calvo-Mora, A. 2023. The EFQM excellence model, the knowledge management process and the corresponding results: an explanatory and predictive study. Review of Managerial Science, 1-35.
Cartmell, J., Binsardi, B. and McLean, A., 2011. Sector‐wide transformational leadership – how effectively is the EFQM Excellence Model® used in the UK FE sector? Research in Post-Compulsory Education, [e-journal] 16(2), pp.189-214. https://doi.org/10.1080/13596748.2011.575291.
Černe, M. et al., 2023. Management innovation as an enabler of firm performance in the context of Industry 4.0: a longitudinal multi-source, multi-sector analysis. Innovation, [e-journal] pp.1-26. https://doi.org/10.1080/14479338.2023.2177858.
Davies, J., 2008. Integration: is it the key to effective implementation of the EFQM Excellence Model?, [e-journal] 25(4), pp.383-399. https://doi.org/10.1108/02656710810865267.
Distanont, A. and Khongmalai, O. 2020. The role of innovation in creating a competitive advantage. Kasetsart Journal of Social Sciences, 41(1), pp.15-21.
Dodangeh, J. et al., 2011. Designing fuzzy multi criteria decision making model for best selection of areas for Improvement in EFQM (European Foundation for Quality Management) model. Academic Journals, 5(12), pp.5010-5021.
Doeleman, H.J., ten Have, S. and Ahaus, C.T.B., 2013. Empirical evidence on applying the European Foundation for Quality Management Excellence Model, a literature review. Total Quality Management & Business Excellence, [e-journal] 25(5-6), pp.439-460. https://doi.org/10.1080/14783363.2013.862916.
Dubey, M., 2016. Developing an Agile Business Excellence Model for Organizational Sustainability. Global Business and Organizational Excellence, [e-journal] 35(2), pp.60-71. https://doi.org/10.1002/joe.21656.
The EFQM Model, 2020. Impact Programme from EFQM. Available at: https://efqm.org/the-efqm-model/.
Efimova, A. and Briš, P., 2021. Quality 4.0 for Processes and Customers. Quality Innovation Prosperity, [e-journal] 25(3), pp.33-47. https://doi.org/10.12776/qip.v25i3.1609.
Fajsi, A. et al., 2022. Project Management Maturity and Business Excellence in the Context of Industry 4.0. Processes, [e-journal] 10(6). https://doi.org/10.3390/pr10061155.
Ferreira, J.J.M., Fernandes, C.I. and Ferreira, F.A.F., 2019. To be or not to be digital, that is the question: Firm innovation and performance. Journal of Business Research, [e-journal] 101, pp.583-590. https://doi.org/10.1016/j.jbusres.2018.11.013.
Fonseca, L., 2022. The EFQM 2020 model. A theoretical and critical review. Total Quality Management & Business Excellence, [e-journal] 33(9-10), pp.1011-1038. https://doi.org/10.1080/14783363.2021.1915121.
Fonseca, L., Amaral, A. and Oliveira, J., 2021. Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability, [e-journal] 13(6). https://doi.org/10.3390/su13063107.
Gunasekaran, A., Subramanian, N. and Ngai, W.T.E., 2019. Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. International Journal of Production Economics, [e-journal] 207, pp.125-129. https://doi.org/10.1016/j.ijpe.2018.09.005.
Kafetzopoulos, D. and Gotzamani, K., 2019. Investigating the role of EFQM enablers in innovation performance. The TQM Journal, [e-journal] 31(2), pp.239-256. https://doi.org/10.1108/TQM-09-2018-0124.
Kanji, K.G., 2015. Measuring Business Excellence. New York: Routledge.
Kiitam, A. and Tammaru, T., 2012. Impact of application of excellence models on organisational performance. In: Tallinn University of Technology, 8th International DAAAM Baltic Conference, 19-21 April 2012. Tallinn: Tallinn University of Technology.
Gambi, L.D.N. et al., 2020. The impact of quality management practices on innovation: an empirical research study of Brazilian manufacturing companies. Benchmarking: An International Journal, [e-journal] 28(3), pp.1059-1082. https://doi.org/10.1108/BIJ-04-2020-0168.
García-Fernández, M., Claver-Cortés, E. and Tarí, J.J., 2022. Relationships between quality management, innovation and performance. European Research on Management and Business Economics, [e-journal] 28(1). https://doi.org/10.1016/j.iedeen.2021.100172.
Geraedts, H.P.A., Montenarie, R. and van Rijk, P.P., 2001. The benefits of total quality management. Computerised Medical Imaging and Graphics, [e-journal] 25(2), pp.217-220. https://doi.org/10.1016/S0895-6111(00)00052-5.
Ghafoor, S., Mann, R. and Grigg, N., 2023. An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence. Total Quality Management & Business Excellence, [e-journal] 34(13-14), pp.1857-1881. https://doi.org/10.1080/14783363.2023.2210061.
Grufman, N., Lyons, S. and Sneiders, E., 2020. Exploring Readiness of SMEs for Industry 4.0. Complex Systems Informatics and Modeling Quarterly, [e-journal] (25), pp.54-86. https://doi.org/10.7250/csimq.2020-25.04.
Hıdıroğlu, D., 2019. Self-assessment Performance Measurement in Construction Companies: An Application of the EFQM Excellence Model on Processes and Customer Stages. Procedia Computer Science, [e-journal] 158, pp.844-851. https://doi.org/10.1016/j.procs.2019.09.122.
Chen, Q., Wang, C.-H. and Huang, S.-Z., 2021. Effects of organisational innovation and technological innovation capabilities on firm performance: evidence from firms in China’s Pearl River Delta. In Inside the Changing Business of China Organizational Evolution, Culture, Leadership and Innovation. pp. 72-96.
Chiarini, A., 2020. Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. The TQM Journal, [e-journal] 32(4), pp.603-616. https://doi.org/10.1108/TQM-04-2020-0082.
Jayashree, S., Reza, M.N.H. and Malarvizhi, C.A.N., 2021. Industry 4.0 implementation and Triple Bottom Line sustainability: An empirical study on small and medium manufacturing firms. Heliyon, [e-journal] 7(8). https://doi.org/10.1016/j.heliyon.2021.e07753.
Lehtinen, J., Peltokorpi, A. and Artto, K., 2019. Megaprojects as organisational platforms and technology platforms for value creation. International Journal of Project Management, [e-journal] 37(1), pp.43-58. https://doi.org/10.1016/j.ijproman.2018.10.001.
Liu, Y. L., Pen-Fa, K., Chiang, J. T. and Shyr, W. J., 2021. Should the EFQM Excellence Model be Adapted for Specific Industries? A Restaurant Sector Example. International Journal of Hospitality Management, [e-journal] 92. https://doi.org/10.1016/j.ijhm.2020.102694. .
Martusewicz, J., Szewczyk, K. and Wierzbic, A., 2021. 7 EFQM RADAR-Based Assessment of RFID System as Part of Industry 4.0 Implementation – A Case Study of a Production Plant. Industry 4.0: A Glocal Perspective, 24.
Mirhosseini, Z. and Mohebhoori, S., 2012. Evaluation of the performance of the national library and archives of the Islamic Republic of Iran, based on the EFQM organisational excellence model. Journal of Management Future Studies, 1, pp. 63–84.
Murthy, M.N., Sangwan, K.S. and Narahari, N.S., 2022. Tracing evolution of EFQM and its relationship with Industry 4.0. Total Quality Management & Business Excellence, [e-journal] 33(15-16), pp.1737-1776. https://doi.org/10.1080/14783363.2021.1999802.
Nenadál, J., Vykydal, D. and Waloszek, D., 2018. Organisational Excellence: Approaches, Models and Their Use at Czech Organizations. Quality Innovation Prosperity, [e-journal] 22(2), pp.47-64. https://doi.org/10.12776/qip.v22i2.1129.
Nenadál, J., 2020. The New EFQM Model: What is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept? Quality Innovation Prosperity, [e-journal] 24(1), pp.17-28. https://doi.org/10.12776/qip.v24i1.1415.
Para-González, L., Jiménez-Jiménez, D. and Martínez-Lorente, Á.-R., 2022. Does EFQM enhance learning and innovation? Total Quality Management & Business Excellence, [e-journal] 33(7-8), pp.727-751. https://doi.org/10.1080/14783363.2021.1890016.
Rajapathirana, R.P.J. and Hui, Y., 2018. Relationship between innovation capability, innovation type, and firm performance. Journal of Innovation & Knowledge, [e-journal] 3(1), pp.44-55. https://doi.org/10.1016/j.jik.2017.06.002.
Rostami Alileh, T., Rastgoo, A., Namvar, Y. and Sattari, S., 2022. Validating of Applied Model for the Implementation of the School Management Excellence Program. Iranian journal of educational sociology, 5(4), pp.170-184.
Sanders, J. O., 2017. Spiritual leadership: Principles of excellence for every believer. Moody Publishers.
Seňová, A. and Antošová, M., 2015. Business performance assessment and the EFQM Excellence Model 2010 (case study). Management: journal of contemporary management, 20(1), pp.183-190.
Sternad, D., Krenn, M. and Schmid, S. (2019). Business excellence for SMEs: motives, obstacles, and size-related adaptations. Total Quality Management & Business Excellence, 30(1-2), pp. 151-168.
Vuksanović Herceg, I. et al., 2020. Challenges and Driving Forces for Industry 4.0 Implementation. Sustainability, [e-journal] 12(10), p.4208. https://doi.org/10.3390/su12104208.
Westerveld, E., 2003. The Project Excellence Model®: Linking success criteria and critical success factors. International Journal of Project Management, 21(6), pp.411-418.
Yousaf, M. and Bris, P., 2019. A Systematic Literature Review of the EFQM Excellence Model from 1991 to 2019. International Journal of Applied Research in Management and Economics, [e-journal] 2(2), pp.11-15. https://doi.org/10.33422/ijarme.v2i2.211.
Yousaf, M., 2022. Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model. Total Quality Management & Business Excellence, [e-journal] 33(13-14), pp.1472-1488. https://doi.org/10.1080/14783363.2021.1972800.
Wongrassamee, S., Simmons, J.E.L. and Gardiner, P.D., 2003. Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model. Measuring Business Excellence, [e-journal] 7(1), pp.14-29. https://doi.org/10.1108/13683040310466690.
Authors
Briš, P., & Urbanek, T. (2024). Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations. Quality Innovation Prosperity, 28(1), 107–126. https://doi.org/10.12776/qip.v28i1.1939
This work is licensed under a Creative Commons Attribution 4.0 International License.