Analysis of the results of audits of quality management system-sales service of cars

Jaroslav Jambor

Abstract

The Author analyses his over years experiences and results with audits in brand car ´s service and sale areas. He acted on behalf of TÜV SÜD Automotive GmbH Munich - Germany. He hits of audit ´s consecution in compliance with ISO 9001 and above standard requirement car ´s producers. He withal adverts to effects implementation the Quality management systems at these services.

References

Handbook Service Organization (2003), Edition 03, SEAT S.A.: Ref. OSA248070.

JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.

TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.

Authors

Jaroslav Jambor
jambor@tnuni.sk (Primary Contact)
Author Biography

Jaroslav Jambor, Alexander Dubček University of Trenčín, Department of Metrology and Quality Management

Alexander Dubcek University of Trencin,
Department of Metrology and Quality Management,
Specialization: Graduate of the Slovak University of Technology in Bratislava, focusing on economics and management of engineering production. He has rich experience in implementing and auditing quality management system.

Jambor, J. (2011). Analysis of the results of audits of quality management system-sales service of cars. Quality Innovation Prosperity, 14(1-2), 1–8. https://doi.org/10.12776/qip.v14i1-2.29
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