Development of an Index for Evaluating National Quality Competitiveness based on WEF and IMD Compiled Indices
Article Sidebar
Issue
Vol. 18 No. 1 (2014)
Submitted
12 May 2014
Published
29 May 2014
Keywords:
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National Quality Competitiveness Index (NQCI), quality control, global trend, World Economic Forum (WEF), International Institute for Management Development (IMD)
Abstract
This study was conducted to develop a national quality competitiveness index (NQCI), necessary to establish national policy standards for quality improvements. For the NQCI, the World Economic Forum (WEF) and the International Institute for Management Development (IMD), internationally recognized indices for national competitiveness, were used. Based on the WEF and IMD, a NQCI composed of four perspectives (capabilities) and 34 indicators was devised. Through the results of implementing the NQCI in 20 selected countries, it shows the comparison and identification of the current standings of countries in national quality competitiveness. From these findings, it is likely that countries’ quality competitiveness weaknesses can be identified and improved through policy suggestions.
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Reeves, C. A. and Bednar, D. A., 1994. Defining quality: alternatives and implications. The Academy of Management Review, 19(3), pp.419-445.
Saraph, J. V., Benson, P. G. and Schroeder, R. G., 1989. An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), pp.810-829.
Schwab, K., 2009. The Global Competitiveness Report 2009-2010. Geneva: World Economic Forum.
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Scott, A. and Knott, M., 1974. A cluster analysis method for grouping means in the analysis of variance. Biometrics, 30(3), pp.507-512.
Tyson, L. D. A., 1993. Who's bashing whom?: trade conflict in high-technology industries. Washington, DC: Institute for International Economics.
Ward Jr, J. H., 1963. Hierarchical grouping to optimize an objective function.. Journal of the American statistical association, 58(301), pp.236-244.
Black, S. A. and Porter, L. J., 1996. Identification of the Critical Factors of TQM*. Decision Sciences, 27(1), p.1-21.
Blackiston, G. H., 1996. Juran Institute: a barometer of trends in quality management. National Productivity Review, 16(1), p.15-23.
Buzzell, R. D. and Gale, B. T., 1987. The PIMS principles: Linking strategy to performance. New York: Free Press.
Cho, D. S. and Moon, H. C., 2005. National competitiveness: Implications for different groups and strategies. International Journal of Global Business and Competitiveness, 1(1), p.1-11.
ERNST&YOUNG, 2010. Tracking global trends. ERNST&YOUNG.
Feigenbaum, A., 1982. Quality and business growth today. Quality Progress, 15(11), p.22-25.
Fingar, C. T., 2009. Global trends 2025: A transformed world. Washington, DC: DIANE Publishing.
Garelli, S., 2006. Competitiveness of nations: the fundamentals. In: IMD World Competitiveness Yearbook. Switzerland: IMD.
Gronroos, C., 1990. Service management and marketing: managing the moments of truth in service competition. Lexington, Mass: Lexington Books.
Juran, J. M., 1988. Juran on planning for quality. New York: Free press.
Lall, S., 2001. Competitiveness indices and developing countries: an economic evaluation of the Global Competitiveness Report. World Development, 29(9), p.1501-1525.
Mehra, S. and Agrawal, S. P., 2003. Total quality as a new global competitive strategy. International Journal of Quality & Reliability Management, 20(9), p.1009-1025.
Mills, T., Dukeov, I. and Fey, C. F., 2007. Russian Competitiveness in the Global Economy. Journal of East West Business, 13(4), p.97.
Pompeo, J., 2007. Living inside China's quality revolution. Quality progress, 40(8), p.30.
Porter, L. J. and Parker, A. J., 1993. Total quality management—the critical success factors. Total quality management, 4(1), pp.13-22.
Porter, M. E., 1998. Competitive advantage: creating and sustaining superior performance: with a new introduction. New York: Free Press.
Reeves, C. A. and Bednar, D. A., 1994. Defining quality: alternatives and implications. The Academy of Management Review, 19(3), pp.419-445.
Saraph, J. V., Benson, P. G. and Schroeder, R. G., 1989. An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), pp.810-829.
Schwab, K., 2009. The Global Competitiveness Report 2009-2010. Geneva: World Economic Forum.
Schwab, K., 2010. The Global Competitiveness Report 2010-2011. Geneva: World Economic Forum.
Scott, A. and Knott, M., 1974. A cluster analysis method for grouping means in the analysis of variance. Biometrics, 30(3), pp.507-512.
Tyson, L. D. A., 1993. Who's bashing whom?: trade conflict in high-technology industries. Washington, DC: Institute for International Economics.
Ward Jr, J. H., 1963. Hierarchical grouping to optimize an objective function.. Journal of the American statistical association, 58(301), pp.236-244.
Authors
Cho, I., Lee, K., Park, H., Park, M., & Kim, J. K. (2014). Development of an Index for Evaluating National Quality Competitiveness based on WEF and IMD Compiled Indices. Quality Innovation Prosperity, 18(1), 73–92. https://doi.org/10.12776/qip.v18i1.319
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