| Issue | Title | |
| Vol 21, No 2 (2017) | Retailer's Innovative Differentiation Method Based on Customer Experience: Focusing Mediating Effect of Omni-channel Shopper Type | Abstract PDF |
| Sangmin Lee, Tae-seon Lim | ||
| Vol 19, No 1 (2015) | A GENERALIZATION OF TRADITIONAL KANO MODEL FOR CUSTOMER REQUIREMENTS ANALYSIS | Abstract PDF |
| Renáta Turisová | ||
| Vol 18, No 2 (2014) | THE ANALYTICAL INSIGHT INTO CUSTOMER PERCEPTION OF QUALITY DETERMINANTS OF THE E-COMMERCE MODEL BUSINESS-TO-CONSUMER SUBJECTS IN THE CENTRAL EUROPEAN COUNTRIES | Abstract PDF |
| Radovan Bačík, Zsuzsanna Katalin Szabo, Richard Fedorko | ||
| Vol 16, No 1 (2012) | Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach | Abstract PDF |
| Matúš Horváth, Alexandra Michalkova | ||
| 1 - 4 of 4 Items | ||
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| ISSN 1335-1745 (print) ISSN 1338-984X (online) |    |
Covered, abstracted, indexed in:
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