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Online ISSN : 1338-984X
Print ISSN : 1335-1745
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By Author
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Retailer's Innovative Differentiation Method Based on Customer Experience: Focusing Mediating Effect of Omni-channel Shopper Type
Sangmin Lee
(1)
, Tae-seon Lim
(2)
(1)
Soongsil University
, Korea, Republic of
,
(2)
Kyungpook National University
, Korea, Republic of
37-51
Abstract Views : 3189
Download :1889
10.12776/qip.v21i2.864
A GENERALIZATION OF TRADITIONAL KANO MODEL FOR CUSTOMER REQUIREMENTS ANALYSIS
Renáta Turisová
(1)
(1)
Technical University of kosice, Faculty of Mechanical Engineering
, Slovakia
59-73
Abstract Views : 3263
Download :1738
10.12776/qip.v19i1.407
THE ANALYTICAL INSIGHT INTO CUSTOMER PERCEPTION OF QUALITY DETERMINANTS OF THE E-COMMERCE MODEL BUSINESS-TO-CONSUMER SUBJECTS IN THE CENTRAL EUROPEAN COUNTRIES
Radovan BaÄŤĂk
(1)
, Zsuzsanna Katalin Szabo
(2)
, Richard Fedorko
(3)
(1)
,
(2)
,
(3)
15-26
Abstract Views : 4244
Download :1104
10.12776/qip.v18i2.316
Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach
Matúš Horváth
(1)
, Alexandra Michalkova
(2)
(1)
Technical University of Košice, Slovakia
, Slovakia
,
(2)
Technical University of Košice
, Slovakia
49-54
Abstract Views : 2177
Download :3162
10.12776/qip.v16i1.61
Identifying Customer Satisfaction Characteristics with the Kano Model for the Agile Development of Video Games
Matthew Barsalou
(1)
, Marie Barsalou
(2)
, Sven-Gunnar Klaus
(3)
(1)
Quality at QPLUS, Manama, Bahrain
, Bahrain
,
(2)
University of Applied Sciences Mannheim
, Germany
,
(3)
University of Applied Sciences Mannheim
, Germany
163-178
Abstract Views : 1137
Download :246
10.12776/qip.v28i3.2085
Enhancing Helpdesk Efficiency through Management Information System – A Resource Allocation Study in Technology Firms
Bashir Mohamed Osman
(1)
, Abdillahi Mohamoud Sheikh Muse
(2)
(1)
SIMAD University
, Somalia
,
(2)
Cyprus International University
, Cyprus
63-81
Abstract Views : 1148
Download :281
10.12776/qip.v28i3.2034
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