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Retailer's Innovative Differentiation Method Based on Customer Experience: Focusing Mediating Effect of Omni-channel Shopper Type

Sangmin Lee, Tae-seon Lim
37-51
Abstract View : 1813
Download :1188
10.12776/qip.v21i2.864

A GENERALIZATION OF TRADITIONAL KANO MODEL FOR CUSTOMER REQUIREMENTS ANALYSIS

Renáta Turisová
59-73
Abstract View : 2025
Download :1161
10.12776/qip.v19i1.407

Customer Loyalty Measurement at Czech Organizations

David Vykydal, Petra Halfarová, Jaroslav Nenadál
28 - 38
Abstract View : 1107
Download :1640
10.12776/qip.v17i1.66

Cultural Difference of Customer Equity Drivers on Customer Loyalty: A Cross-National Comparison between South Korea and United States

Insu Cho, Yong Soo Jang
01-19
Abstract View : 1554
Download :1074
10.12776/qip.v21i2.881

Consistency of Pairwise Comparisons and Its Role in Optimal Detection of Customers’ Preferences

Filip Tošenovský
37-49
Abstract View : 185
Download :81
10.12776/qip.v24i3.1475

Co-creation as a Success Factor in the Development of Constructive Customer-Focused Dialogues

Anna Mårtensson, Pernilla Ingelsson, Ingela Bäckström
153-169
Abstract View : 260
Download :143
10.12776/qip.v24i2.1442

Brand Importance across Product Categories in the Czech Republic, the Slovak Republic and the Russian Federation

Radek Tahal, Tomáš Formánek
1-21
Abstract View : 1461
Download :703
10.12776/qip.v20i2.689

THE ANALYTICAL INSIGHT INTO CUSTOMER PERCEPTION OF QUALITY DETERMINANTS OF THE E-COMMERCE MODEL BUSINESS-TO-CONSUMER SUBJECTS IN THE CENTRAL EUROPEAN COUNTRIES

Radovan Bačík, Zsuzsanna Katalin Szabo, Richard Fedorko
15-26
Abstract View : 1543
Download :665
10.12776/qip.v18i2.316

Emerging Issues and Challenges: A Korean Perspective

Su Mi Dahlgaard-Park, Jens Dahlgaard, Hee Jun Park, Wan Sun Shin
Abstract View : 322
Download :311
10.12776/qip.v21i2.946

Corporate Social Responsibility and Inter-Organisational Trust in a B2B Context

Egle Staniskiene, Zivile Stankeviciute, Asta Daunoriene
46-63
Abstract View : 1191
Download :430
10.12776/qip.v23i2.1244

Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach

Matúš Horváth, Alexandra Michalkova
49-54
Abstract View : 1006
Download :2735
10.12776/qip.v16i1.61

IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC

Marek Gašparín
33-44
Abstract View : 821
Download :605
10.12776/qip.v19i1.432
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