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A GENERALIZATION OF TRADITIONAL KANO MODEL FOR CUSTOMER REQUIREMENTS ANALYSIS

Renáta Turisová (1)
(1) Technical University of kosice, Faculty of Mechanical Engineering, Slovakia
59-73
Abstract Views : 3865
Download :1907
10.12776/qip.v19i1.407

Customer Loyalty Measurement at Czech Organizations

David Vykydal (1), Petra Halfarová (2), Jaroslav Nenadál (3)
(1) VŠB-TU OSTRAVA, Czechia,
(2) VŠB-TU OSTRAVA, Czechia,
(3) VŠB-TU OSTRAVA, Czechia
28 - 38
Abstract Views : 2453
Download :2125
10.12776/qip.v17i1.66

Retailer's Innovative Differentiation Method Based on Customer Experience: Focusing Mediating Effect of Omni-channel Shopper Type

Sangmin Lee (1), Tae-seon Lim (2)
(1) Soongsil University, Korea, Republic of,
(2) Kyungpook National University, Korea, Republic of
37-51
Abstract Views : 3538
Download :2005
10.12776/qip.v21i2.864

Co-creation as a Success Factor in the Development of Constructive Customer-Focused Dialogues

Anna Mårtensson (1), Pernilla Ingelsson (2), Ingela Bäckström (3)
(1) Mid Sweden University Department of Quality Technology and Management Östersund, Sweden, Sweden,
(2) Mid Sweden University Department of Quality Technology and Management Östersund, Sweden, Sweden,
(3) Mid Sweden University Department of Quality Technology and Management Östersund, Sweden, Sweden
153-169
Abstract Views : 2004
Download :536
10.12776/qip.v24i2.1442

Cultural Difference of Customer Equity Drivers on Customer Loyalty: A Cross-National Comparison between South Korea and United States

Insu Cho (1), Yong Soo Jang (2)
(1) Sun Moon University Department of Industrial and Management Engineering, Korea, Republic of,
(2) Yonsei University Department of Information Industrial Engineering, Korea, Republic of
01-19
Abstract Views : 3756
Download :1833
10.12776/qip.v21i2.881

Consistency of Pairwise Comparisons and Its Role in Optimal Detection of Customers’ Preferences

Filip Tošenovský (1)
(1) VSB-Technical University of Ostrava Faculty of Materials Science and Technology Department of Quality Management Ostrava, Czechia
37-49
Abstract Views : 1481
Download :425
10.12776/qip.v24i3.1475

THE ANALYTICAL INSIGHT INTO CUSTOMER PERCEPTION OF QUALITY DETERMINANTS OF THE E-COMMERCE MODEL BUSINESS-TO-CONSUMER SUBJECTS IN THE CENTRAL EUROPEAN COUNTRIES

Radovan Bačík (1), Zsuzsanna Katalin Szabo (2), Richard Fedorko (3)
(1) ,
(2) ,
(3)
15-26
Abstract Views : 5373
Download :1172
10.12776/qip.v18i2.316

Emerging Issues and Challenges: A Korean Perspective

Su Mi Dahlgaard-Park (1), Jens Dahlgaard (2), Hee Jun Park (3), Wan Sun Shin (4)
(1) Lund University, Sweden, Sweden,
(2) Linköping University, Sweden,
(3) Yonsei University, Korea, Republic of,
(4) Sungkyunkwan University, Korea, Republic of
Abstract Views : 1354
Download :570
10.12776/qip.v21i2.946

Brand Importance across Product Categories in the Czech Republic, the Slovak Republic and the Russian Federation

Radek Tahal (1), Tomáš Formánek (2)
(1) Faculty of Business Administration, University of Economics, Prague, Czech Republic, Czechia,
(2) University of Economics, Prague, Czechia
1-21
Abstract Views : 2753
Download :1182
10.12776/qip.v20i2.689

Corporate Social Responsibility and Inter-Organisational Trust in a B2B Context

Egle Staniskiene (1), Zivile Stankeviciute (2), Asta Daunoriene (3)
(1) Kaunas University of Technology School of Economics and Business, Lithuania,
(2) Kaunas University of Technology School of Economics and Business, Lithuania,
(3) Kaunas University of Technology School of Economics and Business, Lithuania
46-63
Abstract Views : 3303
Download :1118
10.12776/qip.v23i2.1244

IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC

Marek Gašparín (1)
(1) VSB TU Ostrava, Czechia
33-44
Abstract Views : 2065
Download :940
10.12776/qip.v19i1.432

Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach

Matúš Horváth (1), Alexandra Michalkova (2)
(1) Technical University of Košice, Slovakia, Slovakia,
(2) Technical University of Košice, Slovakia
49-54
Abstract Views : 3003
Download :3264
10.12776/qip.v16i1.61

Improving Quality of B2B Customer Satisfaction Using Innovative Predictive Model

David Schüller (1), Karel Doubravský (2), Vít Chlebovský (3), Lenka Širáňová (4), Iveta Šimberová (5)
(1) Brno University of Technology, Faculty of Business and Management, Czechia,
(2) Brno University of Technology, Faculty of Business and Management, Czechia,
(3) Brno University of Technology, Faculty of Business and Management, Czechia,
(4) Brno University of Technology, Faculty of Business and Management, Czechia,
(5) Brno University of Technology, Faculty of Business and Management, Czechia
56-91
Abstract Views : 354
Download :73
10.12776/qip.v29i3.2262

Identifying Customer Satisfaction Characteristics with the Kano Model for the Agile Development of Video Games

Matthew Barsalou (1), Marie Barsalou (2), Sven-Gunnar Klaus (3)
(1) Quality at QPLUS, Manama, Bahrain, Bahrain,
(2) University of Applied Sciences Mannheim, Germany,
(3) University of Applied Sciences Mannheim, Germany
163-178
Abstract Views : 2479
Download :438
10.12776/qip.v28i3.2085

Enhancing Helpdesk Efficiency through Management Information System – A Resource Allocation Study in Technology Firms

Bashir Mohamed Osman (1), Abdillahi Mohamoud Sheikh Muse (2)
(1) SIMAD University, Somalia,
(2) Cyprus International University, Cyprus
63-81
Abstract Views : 2184
Download :427
10.12776/qip.v28i3.2034
1 - 15 of 15 items

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Editorial Board

Editor-in-chief

  • Prof. PhD. Kristina Zgodavova
    Technical University of Kosice, Slovakia
  • Prof. PhD. Su Mi Dahlgaard-Park
    Lund University, Sweden
  • Prof. PhD. Manuel Gilberto Freitas dos Santos
    Polytechnic Institute Cávado Ave, Portugal

Deputy editors-in-chief

  • PhD. Peter Bober
    Technical University of Kosice, Slovakia
  • Prof. RNDr. PhD. Oto Hudec
    Technical University of Košice, Faculty of Economics, Slovakia

e-Editor

  • PhD. Peter Bober
    Technical University of Kosice, Slovakia

Editorial Advisory Board

  • Dr. Evangelos Psomas
    University of Patras, Greece
  • Prof. Masahiko Munechika
    Waseda University, Japan
  • Prof. Michael Brusch
    Anhalt University of Applied Sciences, Germany
  • Prof. Ingela Bäckström
    Mid Sweden University, Sweden
  • Prof. Zhen He
    College of Management and Economics, Tianjin University, China
  • Dr. José Alberto Eguren
    Mondragon University, Spain
  • Dr. Terje Slåtten
    Inland Norway University of Applied Sciences, Norway
  • Assoc. Prof. Zsuzsanna Eszter Tóth
    Budapest University of Technology and Economics, Hungary
  • MD, PhD. Aleš Bourek
    Masaryk University, Czech Republic
  • Prof. PhD. Sofia Colesca
    Bucharest University of Economic Studies, Romania
  • Prof. PhD. Rene Harťanský
    Slovak University of Technology in Bratislava, Slovakia
  • Prof. PhD. Samuel K.M. Ho
    ICIT&APBEST Academy, China
  • Prof. PhD. Tauno Kekäle
    Merinova Ltd, Finland
  • Prof. Dr. Vidosav Majstorovič
    University of Beograd, Serbia
  • Assoc. Prof. PhD. Martin Mizla
    University of Economics in Bratislava, Slovakia
  • Prof. PhD. Jaroslav Nenadál
    VŠB-Technical University of Ostrava, Czech Republic
  • Prof. PhD. Darja Noskievičová
    VŠB-Technical University of Ostrava, Czech Republic
  • Assoc. Prof. RNDr. PhD. Pavol Palfy
    Q-Impulz, Slovakia
  • Prof. PhD. Jiří Plura
    VŠB-Technical University of Ostrava, Czech Republic
  • Prof. Dr. Shams-ur- Rahman
    RMIT University, Melbourne, Australia
  • Prof. PhD. Radovan Hudák
    Technical University of Kosice, Slovakia
  • Prof. PhD. Ľubomír Šooš
    Slovak University of Technology, Slovakia
  • Assoc. Prof. PhD. Miroslav Špaček
    University of Economics in Prague, Czech Republic
  • Prof. RNDr. PhD. Michal Tkáč
    University of Economics in Bratislava, Slovakia
  • Assoc. Prof. PhD. Iveta Vasková
    Technical University of Kosice, Slovakia
  • Prof. PhD. Iveta Zolotová
    Technical University of Košice, Slovakia
  • Prof. PhD. Hana Pačaiová
    Technical University of Košice, Slovakia
  • Dr. Zoltán Pásztory
    University of Sopron, Hungary
  • Prof. José Salvador da Motta Reis
    Centro Federal de Educação Tecnológica Celso Suckow da Fonseca, Brazil
  • Assoc. Prof. Ph.D. Viktor Prokop
    University of Pardubice, Czech Republic

Copyeditors

  • Dr. Slavomíra Ťahlová
    Technical University of Kosice, Slovakia, Slovakia
  • Assoc. Prof. Marek Šolc 
    Technical University of Kosice, Slovakia
  • Dr. Kristína Lengyelová 
    Slovak Union for Quality Innovation and Design, Slovakia

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Publisher: Technical University of Kosice
Address: Letna 1/9, 04200 Kosice, Slovakia
OrgID (IČO): 00397610
Registration Number: EV 164/23/EPP

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2010-2025

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