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Retailer's Innovative Differentiation Method Based on Customer Experience: Focusing Mediating Effect of Omni-channel Shopper Type

Sangmin Lee, Tae-seon Lim

37-51

Abstract View : 1813

Download :1188

10.12776/qip.v21i2.864

A GENERALIZATION OF TRADITIONAL KANO MODEL FOR CUSTOMER REQUIREMENTS ANALYSIS

Renáta Turisová

59-73

Abstract View : 2025

Download :1161

10.12776/qip.v19i1.407

Customer Loyalty Measurement at Czech Organizations

David Vykydal, Petra Halfarová, Jaroslav Nenadál

28 - 38

Abstract View : 1107

Download :1640

10.12776/qip.v17i1.66

Cultural Difference of Customer Equity Drivers on Customer Loyalty: A Cross-National Comparison between South Korea and United States

Insu Cho, Yong Soo Jang

01-19

Abstract View : 1554

Download :1074

10.12776/qip.v21i2.881

Consistency of Pairwise Comparisons and Its Role in Optimal Detection of Customers’ Preferences

Filip Tošenovský

37-49

Abstract View : 185

Download :81

10.12776/qip.v24i3.1475

Co-creation as a Success Factor in the Development of Constructive Customer-Focused Dialogues

Anna Mårtensson, Pernilla Ingelsson, Ingela Bäckström

153-169

Abstract View : 260

Download :143

10.12776/qip.v24i2.1442

Brand Importance across Product Categories in the Czech Republic, the Slovak Republic and the Russian Federation

Radek Tahal, Tomáš Formánek

1-21

Abstract View : 1461

Download :703

10.12776/qip.v20i2.689

THE ANALYTICAL INSIGHT INTO CUSTOMER PERCEPTION OF QUALITY DETERMINANTS OF THE E-COMMERCE MODEL BUSINESS-TO-CONSUMER SUBJECTS IN THE CENTRAL EUROPEAN COUNTRIES

Radovan Bačík, Zsuzsanna Katalin Szabo, Richard Fedorko

15-26

Abstract View : 1543

Download :665

10.12776/qip.v18i2.316

Emerging Issues and Challenges: A Korean Perspective

Su Mi Dahlgaard-Park, Jens Dahlgaard, Hee Jun Park, Wan Sun Shin

Abstract View : 322

Download :311

10.12776/qip.v21i2.946

Corporate Social Responsibility and Inter-Organisational Trust in a B2B Context

Egle Staniskiene, Zivile Stankeviciute, Asta Daunoriene

46-63

Abstract View : 1191

Download :430

10.12776/qip.v23i2.1244

Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach

Matúš Horváth, Alexandra Michalkova

49-54

Abstract View : 1006

Download :2735

10.12776/qip.v16i1.61

IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC

Marek Gašparín

33-44

Abstract View : 821

Download :605

10.12776/qip.v19i1.432

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